Refund policy

Your satisfaction matters to us. If your fragrance isn't right, our return and refund process is simple and straightforward.

1. What Products Can Be Returned

We accept returns only for new, unopened products. Final sale items cannot be returned.

2. Return Time Frame

Returns are accepted within 30 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at info@keyperfumes.com with your order number. Once approved, we'll send you return instructions. Please include your receipt or order confirmation, and package the items securely.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

6. Refunds

Refunds are processed within 10 business days after we receive your return. They're issued to the original payment method. Original shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We're happy to accept exchanges. To proceed, please return your original purchase and place a new order.

8. Contact Information

If you have any questions about your returns, just reach out to us at info@keyperfumes.com. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.